Privacy policy

At Fusion, we value your privacy when you visit our website. You should feel secure when entrusting your personal data to us, and therefore we have established this policy. It is based on applicable data protection legislation and clarifies how we work to safeguard your rights and privacy.

The policy describes how we:

  • Process your personal data
  • What it is used for
  • Who may access it
  • Under what conditions personal data is collected
  • And how you can exercise your rights

Who is responsible for the personal data that is collected?

Fusion is the data controller for the company's processing of personal data.

How do we get access to your personal data?

We get access to your personal data when you:

  • Contact us by email
  • Call us on the phone
  • Contact us through our website
  • Engage us as a customer
  • Are assigned a task by us
  • Are one of our partners

When processing, we obtain your consent before we start processing your personal data if it is necessary.

We do this by letting you fill out explicit consent clauses when the processing is based on consent.

How can you contact us with questions about your data protection?

You can always reach us at info@fusionsupport.se (please mark the subject with "privacy policy") or call us at 010-750 05 65.

If Fusion makes any changes to our privacy policy, the latest version will be available on our website.

If we decide to make changes that constitute significant changes, you will be informed about this via our website or by email.

What personal data do we collect about you as a customer and for what purpose?

We process your personal data primarily to be able to fulfil our obligations to you.

Our starting point is not to process more personal data than necessary for each purpose.

We always strive to use the least privacy-sensitive data.

We process data that you provide us directly, when you visit our website, when you sign up for newsletters and other mailings.

Fusion only processes personal data when we have a legal basis.

We do not process personal data except when it is necessary to fulfil obligations under contracts and law.

Who might we share your data with?

Our starting point is not to disclose your personal data to third parties unless you have consented to this.

Your personal data is not used more than necessary to fulfil our obligations under contracts or law.

In cases where we disclose personal data to third parties, you will be informed about this.

We establish confidentiality agreements and ensure that personal data is processed in a secure manner.

What rights do you have as a data subject?

RIGHT OF ACCESS (DATA ACCESS REQUEST)

We are always open and transparent about how we process your personal data.

If you want deeper insight into which personal data we process about you, you can request access to the data.

The information is provided in the form of a data access report with:

  • Specification of purpose
  • Categories of personal data
  • Categories of recipients
  • Retention periods
  • Information on where the data has been collected from
  • The presence of automated decision-making.

Bear in mind that if we receive a request for access, we may ask for additional information from you.

We do this to ensure an efficient handling of your request and that the information is provided to the right person.

RIGHT TO RECTIFICATION

You can request that your personal data be corrected if the data is inaccurate.

Within the stated purpose, you also have the right to supplement any incomplete personal data.

RIGHT TO ERASURE

You can request deletion of personal data we process about you if:

  • The data is no longer necessary for the purposes for which it was collected or processed.
  • You object to a balancing test we have conducted based on legitimate interest and your reason for objection outweighs our legitimate interest.
  • You object to processing for direct marketing purposes.
  • Personal data is processed unlawfully.
  • The personal data must be deleted to comply with a legal obligation we are subject to.

How long do we retain your personal data?

Fusion never retains personal data longer than what is considered necessary for the purpose of the processing.

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